Currently, SMS on Freshchat allows only text messages and links. For example, if you type a 161-character message, it will be split into two messages one of 153 characters, and one of 8 characters. If you enter a longer message, the message will be split and sent. You can check their website for details.Īgents can view the SMS conversations in the team inbox and easily respond to customer queries. Twilio supports phone numbers from many countries around the world. Once you add phone numbers from your Twilio account, you can send and receive text messages to and from your customers. You can now use the added phone numbers to send and receive text messages. If you do not have any numbers, you can buy new numbers directly from Twilo.įinally, click Complete Setup. Select the phone numbers from your Twilio account to enable SMS. Check the FAQs below to troubleshoot authentication errors. Once the authentication is successful, you can proceed to the next steps. You will find this in your Twilio account under Account > Key & Credentials > API keys & tokens > Live Credentials > Auth Token. You will find this in your Twilio account under Account > Key & Credentials > API keys & tokens > Live Credentials > Account SID. This is just an alias that can be changed anytime.
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